Lesson 54
Today’s lesson is 183 words total.
Greetings
Hi guys. How are you guys feeling today? We hope you have a good day.
Work
I work for a call center for an e-commerce company. Every day we help customers solve their problems. Most of the time people call because they’ve lost their package or want to return their order.
Common “call center” script questions:
How may I help you?
How can I be of service to you today?
How can I be of assistance to you?
Would you be willing to answer a few questions right now?
Who do I have the pleasure of speaking to?
Thank you for calling.
Conversation
Follow the following conversation!
Hello, thank you for calling Richmond’s Insurance. How can I be of assistance to you today?
Hi there, my name is Richard Frank. I’d like to cancel my policy today. My policy number is 45RF-Y9.
Sure thing. One moment please. Great, I’ve just cancelled it for you. Is there anything else I can assist you with today?
Nope, that is all. Thanks!
Writing Prompt
Prompt: What is one company you think has good customer service? Why?
Group Discussion
What did you think of today’s lesson? Did you learn any vocabulary? Do you have grammar questions? Let us know below!